Support

How can we
help you?

Find answers to common questions below, or reach out directly — we respond within 24 hours.

Email Support

Questions, feedback, or bug reports — we read every message.

Common Questions

Is Sortyd really free? +

Yes — completely free, forever. No subscription, no premium tier, no hidden fees. Every feature in the app is available to every user, always.

Do I need an account to use Sortyd? +

No account required. Sortyd works completely offline. Your data lives on your device — we never ask for an email address or password.

How does the AI habit builder work? +

Tap the AI Starter List button, describe your goal (e.g. "get fit" or "morning routine"), and Sortyd generates a complete, structured daily habit list around it — typically 4–6 specific, actionable tasks. You can edit or delete any task after it's created.

What data does the AI Coach send to the internet? +

Only your task titles and completion rates (e.g. "Morning Workout: done 5 of 7 days") are sent to our AI proxy when you use the Coach or Analytics features. No personal information, no health data, no device identifiers are ever transmitted. See our Privacy Policy for full details.

How does Apple Health sync work? +

When you add a health task (e.g. "Walk 10,000 steps"), Sortyd reads your step count and active calories from Apple Health in read-only mode. When you hit your goal, the task completes automatically. Your health data never leaves your device — it is never sent to our servers.

My streak disappeared — what happened? +

Streaks are calculated based on days where you completed 80% or more of your tasks. If you had a day below that threshold, the streak resets. Check your Analytics tab to see your day-by-day completion history and identify where it broke.

How do I delete a list or task? +

To delete a task: swipe left on it in the Today tab. To delete or archive a list: go to the Lists tab, swipe left on the list, and choose Delete or Archive. Archived lists are hidden but their history is preserved in Analytics.

The widget isn't updating — how do I fix it? +

Widgets refresh on iOS's own schedule (usually within a few minutes). To force a refresh: open the Sortyd app, complete or uncomplete a task, then return to your Home Screen. If the widget still shows stale data after 10 minutes, try removing and re-adding it from the widget gallery.

How do I set up the Apple Watch app? +

Install Sortyd on your iPhone, then open the Watch app on your iPhone and install Sortyd from the "Available Apps" section. Your active list syncs automatically via WatchConnectivity — no extra setup needed.

How do I contact you about a bug or feature request? +

Email support@sortyd.com with a description of the issue or idea. For bugs, include your iOS version and a brief description of what happened — we aim to respond within 24 hours.

Quick Tips

🎯

Keep lists short

4–6 tasks per list is the sweet spot. More than 8 tasks leads to lower completion rates.

🔔

Set one reminder per task

Tap the clock icon on any task to set a daily reminder. Specific times beat vague intentions.

🤖

Use the AI Coach weekly

The Coach tab improves with more data. Check in after your first 7 days for your first real insight.

📊

Check your weakest day

Analytics shows which day of the week you drop off most. That's your habit gap to fix first.